Best West Direct

Fulfillment Service Center
623-580-0611

Shipping a Weapon/Firearm to you via a FFL Facility

SHIPPING A FIREARM - FFLs AND TRANSFER OF OWNERSHIP via a FFL Facility

Best West Direct will transfer ownership of any firearm ONLY to individuals or agencies in possession of a valid Federal Firearms License (FFL). This means we cannot ship directly to you (unless you have an FFL License).

At your request Best West Direct will transfer your purchased firearm to a licensed gun dealer in your state.

It is your responsibility to complete all required paperwork when you pick up your purchase from your local dealer.

It is your responsibility to contact the FFL dealer.

Be aware that it is customary for your local dealer to charge a transaction fee at the time you pick up your purchase.

This transfer fee is strictly between you and your local dealer. It is your responsibility to check with your local dealer concerning any policy of this kind and concerning your obligations. You do not pay Best West Direct the transfer fee. By purchasing a firearm from us you acknowledge that you may have to pay your dealer a fee for transferring the gun to you.

You the buyer are responsible for forwarding a copy of the FFL License and all pertinent contact information to Best West Direct. Our contact information is as follows:

Best West Direct
23335 N 18th Drive Suite 120

Phoenix AZ 85027
ATTN: Online Sales

Fax Number (now accepting FFL's via fax):
(888) 279-6917

Online Sales:
((623) 582-4444

Email: Click here to email us.

Our hours of operation are (Eastern Standard Time):

Monday - Friday:
9:00am - 5:00pm
Saturday & Sunday:
Closed

SHIPPING

There are NO SHIPPING charges for firearms at Best West Direct. The only exception being Long Guns shipped to Alaska, Hawaii, and Puerto Rico. The shipping charge for most small accessories is $9. Whenever possible, we will combine shipping for multiple small accessories on the same order. Shipping insurance is offered at a rate of $1 per $100 ordered item(s) value. Best West Direct is not responsible for uninsured items lost or damaged in transit by UPS or USPS. If you would like to review the total shipping charges for your order, click Checkout to preview the order. You can preview the order, including shipping charges, before you click to Confirm your order. The shipping and handling charge covers the cost of standard shipping. If you require expedited shipping, the shipping fees will be greater. You must contact us for a quote if you require expedited shipping.

Firearms normally ship within 3-7 working days after we receive your payment and a copy of the Federal Firearms License. Non-firearm orders normally ship from 3 to 7 days after we receive your payment.

This map shows the UPS Transit Time from Buds for Long-Guns.

All handguns are shipped via a 2-3 delivery service, UPS Blue or USPS Priority Mail depending on the delivery location.

**Safe Orders may take up to 2 weeks to be delivered.

HAWAII, ALASKA AND PUERTO RICO ORDERS

Shipping charges to Alaska, Hawaii, and Puerto Rico may be higher than our standard charges.

RETURNS

Returns are ONLY accepted for merchandise found defective immediately upon receipt. Best West Direct will provide YOUR CHOICE of a replacement item (pending availability) or full refund AND pay the return shipping cost on all firearms and accessories found defective upon receipt. For your added convenience, Best West Direct will also arrange for the defective items to be picked up and returned to us by the original shipper. PLEASE DO NOT ATTEMPT TO RETURN PACKAGES TO THE ADDRESS ON THE BOX AS WE WILL BE UNABLE TO VERIFY YOUR RETURN AND ISSUE REPLACEMENT OR REFUND.

ALL RETURNS MUST SHIP TO:

Best West Direct

23335 N 18th Drive Suite 120

Phoenix AZ 85027

ATTN: RETURNS

VERY IMPORTANT - FIREARM RETURNS !! Please take your time to inspect all firearms thoroughly BEFORE proceeding with the transfer. Once a new firearm is transferred to you it is considered used, even if unfired. Consequently, we cannot provide a full refund for new firearms once they have been transferred into your possession. Also, we DO NOT reimburse FFL Facility FFL transfer fees on returned items. We do understand that some manufacturer defects may not be identifiable upon initial inspection. However, upon discovering a defect AFTER the transfer, the firearm MUST be returned directly to the manufacturer for replacement or repair (in accordance with manufacturers warranty policy). By sending a defective firearm directly to the manufacturer, you can avoid the unnecessary transfer fees of returning the firearm to us through your local FFL dealer. If we do receive a defective firearm that has already been transferred, we will simply forward the firearm to the manufacturer on your behalf. Manufacturer repaired firearms can be returned directly to the customer without additional FFL transfer or associated fees. However, if the manufacturer chooses to replace the firearm, the replacement firearm must transfer through your local FFL dealer to document the replacement firearm serial number.

All Ammunition Sales are Final

Best West Direct RESTRICTED STATE TRANSFER POLICIES

California - No Hi-Cap Mags without a Hi-Cap Mag Permit. No Defense/Clip Fed Shotguns. No Semi-Auto Rifles. No M-16 Bolts.

Los Angeles, Sacramento, & San Francisco, CA - No Ammo without a FFL License.

Connecticut - No Semi-Auto Rifles.

Hawaii - No Pistol Mags over 10rds.

Illinois - No Ammo without a FFL or FOID.

Maryland Now shipping Guns.

Massachusetts - No Handguns. No Hi Capacity Mags. No Defense/Clip Fed Shotguns. No Semi-Auto Rifles. No Ammo.

New Jersey - No Hi-Cap Mags over 15rds without a FFL.

New York State Firearms legal to upper NY STATE. No Shipping to NYC

Washington DC - No Hi-Cap Mags. No Ammo.

Washington State - No M-16 Bolts.

Shipping to New York State:
We ship all NY legal firearms to select counties in upper New York state, shown on this map in green:

We do NOT ship to the counties in red. In fact, your billing address must not be in any of these counties:

Bronx

Kings

Nassau

New York

Queens

Richmond

PICKING UP ITEMS FROM OUR RETAIL STORE

If you intend to pick up an item from our retail store that you have ordered, please allow 4 working days before pickup. Be sure to call in advance to see if your order is ready.

We must charge Kentucky sales tax (6%) if you pick a gun up from the retail store. (You should see this amount calculated into your order before you complete your purchase).

If you are not a legal resident of Kentucky you cannot pick up a handgun from our store; you must have the gun transferred to a dealer in your state. You may pick up a rifle or shotgun from our store if it is legal to own in your state of residence.

Best West Direct RESTRICTED STATE SALES POLICIES

California - No Hi-Cap Mags without a Hi-Cap Mag Permit. No Defense/Clip Fed Shotguns. No Semi-Auto Rifles. No M-16 Bolts.

Los Angeles, Sacramento, & San Francisco, CA - No Ammo without a FFL.